![]() If it is an upgraded operating system, contact the computer manufacturer for updated drivers for their upgraded operating system. ![]() Under the Common settings menu of the player, format the player using the built-in Format utility.If the player is still not recognized by the computer, try a different USB port.After the computer restarts, connect only the Walkman player and test the connection again.If the player is still not recognized by the computer, disconnect all devices connected to the computer with a USB connection and restart the computer.If the player is connected to a USB hub, disconnect it and connect it directly to the computer with a dedicated USB cable.Check that the USB cable is firmly connected to both the computer and the player.If the Walkman player is still not recognized, restart the computer.Once the Walkman player restarts, plug it back into the computer.Take a small paperclip, insert the paperclip into the slot and press gently.No data is erased and no applications are removed. A soft reset procedure will close all open or running applications and services, and then restart the Walkman player. If none of these options corrects the situation you can try a reset on your Walkman player.Check for available space on the player using Windows Media Player, Media Go, or My Computer. (Skip this step if your player is not recognized at all by any software).NOTE: This setting is only available on the NWZ X series and some NWZ E series Walkman players.
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